- Load the “Home” screen (make sure you’re signed in), and navigate right to “Store”
- In “Categories”, select “Games”.
- Choose the “Use a code” option.
- Select the option to “enter the 25 character code”, and enter the code you received in your confirmation email.
Web Browser
- Load a web browser and go to this address: https://live.xbox.com/redeemtoken
- Sign in with your Microsoft account credentials.
- Enter the game code from your email and click “Next”; follow the prompts to confirm.
You can find additional support for your Xbox Live account here:
https://support.xbox.com/en-US/contact-us